In order to ensure you are given an appropriate appointment slot our receptionist will ask some basic information about why you need to see a doctor. They will usually need just a few words rather than details.
You will be able to book:
- Routine Face to Face appointments to see a doctor in surgery
- Routine Telephone appointments
- Urgent Face to Face doctor appointments
- Urgent Telephone Triage appointments where a doctor will initially speak to you by phone but may require you to attend the surgery if more details or physical examination is required
Nurse and Health Care Assistant appointments are not effected.
The receptionist will always try to arrange an appointment convenient to you. The practice provide surgeries almost continually throughout the day. You will be offered a choice of appointments.
The appointments we offer are a mixture of those that can to be booked on the day and those that can be pre-booked.
You can book routine appointment in advance to see a doctor of your choice at a time of your choice. These appointments are available several months in advance – the shortest time in which these are available is variable and usually about 2-3 weeks.
If your problem is urgent and you need to be seen that day, you can be seen but you will not be offered a choice of time or doctor. Speaking to a receptionist is the best way to arrange a more urgent appointment.
A normal GP appointment is for 10 minutes. Nurse appointments are of varied length depending on the task being done.
Please note that if you arrive more than 10 minutes late for a surgery appointment you have missed your appointment slot and will be asked to arrange another appointment.
You must check in when you arrive for your appointment, the patient check-in system is situated in reception as you enter through the door leading to reception.
For telephone appointment we will usually attempt to contact you up to three times. If you do not answer then you will be considered to have “missed” this appointment. If possible a message will be left if you have voicemail or an answering machine.
Doctor’s appointments are available online which can be booked at any time (24 hours a day) but patients need to register with us first. Appointments can also be booked, cancelled or checked using our automated telephone booking system available 24hrs a day. For you to use the automated system we must have an up to date contact telephone number documented in your medical record.
Registering to use the on-line appointment booking service (16yrs or over)
In order to do this you must contact the surgery and inform the receptionist you wish to register for this service. The receptionist will print a registration letter (PIN document) for you to collect from the surgery. The PIN document provides unique details that patients will need to register to use this facility. The letter will also provide you with instructions on how to complete the registration process.You must collect this letter in person as this contains your personal information and should not be shared with any other person. A form of ID may be required on collection to confirm your identity, for example a driving licence/passport.
If you misplace your registration letter or forget your password please contact the surgery and we will provide you with new login details.
To register or book an appointment please:
CBC Health provides extended access to General Practice between 8am-8pm weekdays and 9am-2pm weekends.
Patients are able to book appointments through the practice at a time convenient for you. Not all conditions are appropriate for the hub therefore please speak to a receptionist.
Blaydon Leisure & Primary Care Centre
Central Gateshead Medical Group
Prince Consort Road
Please note that telephone call to and from the surgery may be recorded for training and monitoring purposes.