In light of the current Covid19 pandemic our appointments system has changed. This is to protect both patients and staff by reducing the risk of infection transmission, and also to optimise the use of technology resources available.
In order to ensure you are given an appropriate appointment slot our receptionists will ask some basic information about the nature of the problem. They will usually need just a few words rather than details. They are all trained care navigators so may be able to direct you elsewhere to more appropriate sources of advice such as the pharmacy or other resources which can be accessed directly.
In line with current public health guidance you will only be able to book a telephone appointment when you contact the surgery. This may be on the same day or a few days in advance depending on the nature of the problem. We are not able to give you an exact time, but you should be informed as to whether you will be contacted in the morning or afternoon. For telephone appointments we will usually attempt to contact you up to three times. If you do not answer then you will be considered to have “missed” this appointment. If possible a message will be left if you have voicemail or an answering machine.
For certain problems such as rashes you may be asked to send a photograph to the surgery using your smart phone to allow the doctor or nurse practitioner to deal with the problem more effectively. After gathering some more information from you over the phone, the doctor or nurse practitioner may ask if you would agree to do a video consultation using your smart phone if they feel this would be helpful. Alternatively, if they feel you need to be assessed face to face in the surgery this can be arranged using appropriate infection control measures to help prevent the spread of Covid19.
If you do need to attend the surgery in person please be aware that our doors are currently locked. Please ring the doorbell and one of our receptionists will assist you. If you have an appointment they will direct you to the appropriate place to wait to be seen. Please wear a face covering and use the alcohol gel provided if you are attending the surgery for any reason.
You can still book a routine telephone appointment in advance to speak a doctor of your choice using online access. This should not be used for urgent issues. You can also submit an e-consultation for advice regarding non-urgent or admin issues.
Our nursing team are also trying to manage some conditions over the telephone to reduce the need for patients to attend the surgery. Our receptionists will be able to advise you on this.
Registering to use the on-line appointment booking service (16yrs or over)
To register or book an appointment please:
Telephone recording
Please note that telephone call to and from the surgery may be recorded for training and monitoring purposes.
